We’re here to help
Our customer service team helps you with your parcels. Find guidance on deliveries, damaged or delayed parcels and suspicious messages. You can also contact us for quick support.
Contact us
Call our customer service
Available Monday to Friday, 9:00–19:00, and Saturday 9:00–15:00. The local call minute rate applies, including waiting time.
Are you a business customer?
Our business customer service team helps with all questions related to SmartPosti's services.
Help with parcel issues and security
Report a damaged parcel
Noticed damage to your parcel? Share the details and add photos to start the claims process.
Get help with returns
Returning a parcel is simple. Follow our step-by-step guide to make the process quick and easy.
Report phishing scams
Received a suspicious message? Send us the details so we can look into it and help keep your data safe.
News
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SmartPosti OÜ
Loomäe tee 13, 75306, Lehmja küla, Rae vald, Harjumaa, Estonia +372 60 11 000 klienditeenindus@smartposti.com
Reg nr 10891224 KMKR EE100799389
Bank details:
SEB Helsinki Branch IBAN: FI7133010001063452 SWIFT: ESSEFIHX
Media inquiries
meedia@smartposti.com