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We’re here to help

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Contact us

    Call our customer service team

    Available Monday to Friday, 9:00–19:00, and Saturday 9:00–15:00. Mobile phone charges apply, and queuing may also incur charges.

    Reach us by email

    Send your inquiries to klienditeenindus@smartposti.ee

    Are you a business customer?

    Our business customer service team helps with all questions related to SmartPosti's services.

Manage parcel issues and security

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    Report a damaged parcel

    Noticed damage to your parcel? Provide the details and supporting photos to start the claims process.

    Handling package via SmartPosti Locker.

    Get help with returns

    Returning a parcel is simple. Follow our step-by-step guide to make the process quick and hassle-free.

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    Report phishing scams

    Received a suspicious message? Share the details with us so we can investigate and help keep your data safe.

SmartPosti OÜ

Loomäe tee 13, 75306, Lehmja küla, Rae vald, Harjumaa, Estonia +372 60 11 000 klienditeenindus@smartposti.com

Reg nr 10891224 KMKR EE100799389

Bank details:

SEB Helsinki Branch IBAN: FI7133010001063452 SWIFT: ESSEFIHX

Media inquiries:

meedia@smartposti.com

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